See the most frequently asked questions

Yes, we ship worldwide. Shipping costs are calculated at checkout.

Most orders arrive within 7–15 business days, depending on your location.

Once shipped, you will receive a tracking code by email to follow every step of your delivery.

Yes, returns are accepted within 14 days of delivery, provided the item is in perfect condition.

Yes, you may request an exchange within the same return period.

Contact our support team through the Contact page with your order details.

Yes, all Vellorin products include a 30-day warranty against manufacturing defects.

All items are designed for everyday use, but we recommend following the care instructions for the best experience and long-lasting quality.

We carefully select trusted partners around the world to ensure quality, design, and consistency with our philosophy.

We accept credit cards and debit cards.

Yes, all transactions are encrypted and processed through trusted gateways.